Terms of Service
These Terms of Service ("Terms") govern your access to and use of the rabbl website and synthetic audience research platform (the "Service"), operated by Flat Earth Yeti Pty Ltd ("rabbl", "we", "us" or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and "you" refers to that organisation.
1. A quick summary
- rabbl is a research tool. Its outputs are AI-generated simulations — useful as inputs to your thinking, not as definitive facts or professional advice.
- You keep ownership of what you submit. We keep ownership of the Service itself.
- Subscriptions are billed in advance and are non-refundable, except where required by law.
- We may suspend or close accounts that misuse the Service or violate these Terms.
This summary is for convenience only. The full Terms below apply.
2. The Service
rabbl provides an AI-powered platform for synthetic audience research. You submit briefs, questions, and stimulus; the Service uses large language models and publicly available data (including via the YouTube Data API) to generate simulated audience responses and related insights.
Nature of outputs. All outputs produced by the Service are AI-generated simulations based on patterns in training data and publicly available sources. They are provided for research and planning purposes only and do not constitute market research in the formal sense, legal advice, financial advice, or any other form of professional advice. rabbl makes no warranty that outputs are accurate, complete, or representative of any real population.
YouTube API Services. Some features use the YouTube Data API to retrieve publicly available information. Your use of those features is also subject to the YouTube Terms of Service.
3. Accounts
To access the Service you must create an account. You must provide accurate information and keep it up to date. You are responsible for all activity that occurs under your account and must keep your credentials secure. Notify us immediately at hello@flatearthyeti.com if you suspect unauthorised access.
You must be at least 18 years old to use the Service. By creating an account, you confirm you meet this requirement.
4. Subscriptions and payment
Access to the Service requires a paid subscription. All fees are stated on our pricing page and are charged in advance for each billing period (monthly or annual, as selected). Payments are processed by Stripe.
Renewal. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.
Cancellation. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you will retain access until then.
Refunds. Fees paid are non-refundable except where required by applicable consumer law (including the Australian Consumer Law). If you believe you are entitled to a refund under applicable law, contact us at hello@flatearthyeti.com.
Price changes. We may change subscription fees on reasonable notice. Continued use after a price change takes effect constitutes acceptance of the new price.
Taxes. Fees are exclusive of taxes (including GST) unless stated otherwise. You are responsible for any applicable taxes in your jurisdiction.
5. Acceptable use
You may use the Service only for lawful purposes and in accordance with these Terms. You must not:
- use the Service to produce, distribute or act on content that is illegal, defamatory, harassing, or harmful to any person or group;
- attempt to reverse-engineer, scrape, copy, or create derivative works of the Service or its underlying models;
- use automated means to access the Service in a way that places unreasonable load on our infrastructure;
- circumvent any access controls, rate limits, or security measures;
- use the Service to infringe the intellectual property rights of any third party;
- share your account credentials or resell access to the Service without our written permission; or
- represent AI-generated outputs as verified facts, official research, or the views of real people in any materially misleading way.
6. Your content
You retain all ownership rights in the briefs, questions, stimulus and other content you submit to the Service ("Your Content"). By submitting content, you grant rabbl a limited, non-exclusive licence to process it solely to provide the Service to you.
You represent and warrant that Your Content does not infringe any third-party rights and that you have the right to submit it. You are solely responsible for the legality and appropriateness of Your Content.
As described in our Privacy Policy, research inputs are processed in memory and discarded after your session; they are not retained.
7. Intellectual property
The Service, including its software, design, branding, and underlying models, is owned by rabbl and its licensors. Nothing in these Terms transfers any ownership of the Service to you. You may not use our name, logo, or trademarks without our prior written consent.
Outputs. Subject to your compliance with these Terms and payment of applicable fees, rabbl assigns to you all rights it may hold in outputs generated by the Service specifically in response to your inputs. You are responsible for ensuring your use of those outputs complies with applicable law and the terms of any third-party services (including YouTube) whose data contributed to them.
8. Third-party services
The Service integrates with or relies on third-party services including Clerk (authentication), Stripe (payments), Anthropic/OpenAI/Google (AI model processing), and YouTube (public data). Your use of those services is also governed by their own terms and privacy policies. rabbl is not responsible for the availability, accuracy, or conduct of any third-party service.
9. Disclaimer of warranties
The Service is provided "as is" and "as available". To the maximum extent permitted by law, rabbl disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of outputs. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
Nothing in these Terms limits any guarantee or warranty that cannot be excluded under the Australian Consumer Law or other applicable consumer protection legislation.
10. Limitation of liability
To the maximum extent permitted by law, rabbl's total liability to you for any claims arising out of or relating to these Terms or the Service is limited to the fees you paid to rabbl in the 12 months preceding the event giving rise to the claim.
In no event will rabbl be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, business, or goodwill, even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes or limits liability that cannot be excluded under the Australian Consumer Law or any other applicable law.
11. Indemnification
You agree to indemnify and hold harmless rabbl and its officers, directors, employees and contractors from any claims, damages, losses and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) Your Content; (c) your breach of these Terms; or (d) your violation of any applicable law or third-party rights.
12. Suspension and termination
We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have breached these Terms, if required by law, or if we discontinue the Service. Upon termination, your right to access the Service ceases immediately.
You may close your account at any time by contacting us at hello@flatearthyeti.com. Closing your account does not entitle you to a refund of any prepaid fees.
Sections 6, 7, 9, 10, 11, 13 and 14 survive termination.
13. Changes to the Service and these Terms
We may modify the Service or these Terms at any time. Where a change is material, we will provide reasonable notice (for example, by email or an in-app notice). Your continued use of the Service after the effective date of a change constitutes your acceptance of the updated Terms.
If you do not agree to a change, you should cancel your subscription before it takes effect.
14. Governing law and disputes
These Terms are governed by the laws of Victoria, Australia. You and rabbl agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia for any dispute arising out of or relating to these Terms or the Service.
Before commencing formal proceedings, we each agree to try in good faith to resolve any dispute by contacting the other party and allowing 30 days to reach a resolution.
15. General
Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and rabbl regarding the Service and supersede any prior agreements.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
No waiver. Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it later.
Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely.
16. Contact us
If you have any questions about these Terms, contact us at: hello@flatearthyeti.com